WAVESAIL / WAVEFLOW MASTER SERVICE AGREEMENT

Effective Date: ___ / ___ / 2025

By purchasing any Wavesail or Waveflow service (“Service Provider”), the buyer (“Client”) agrees to the following terms.

1. Services Covered Under This Agreement

This agreement applies to all services offered by Wavesail/Waveflow, including but not limited to:

Marketing & Creative Services

Brand audits
Caption packs
Content creation
Canva design
Post redesigns
Brand cleanse services
Landing page design
Email campaigns
Outreach setup
Content calendars
Launch packages
Business bundles
Logo design (non-trademarkable assets)

Project Management Services

Campaign planning
Task and workflow building
SOP creation
Asana/Notion board setup
Dashboard creation
Internal event planning
Team coordination

IT & Technical Services

Tech consulting
Troubleshooting
System setup
Software organization
Basic integrations
Onboarding workflows

Excludes regulated cybersecurity services and hardware repair.

AI & Automation Services

Custom AI bots
Workflow automations
Lead-generation bots
Chat scripts
Custom prompts
Automation dashboards
Template-based AI tools
CRM and email automations
AI-generated content
Experimental or beta AI tools

All services listed on the Waveflow/Wavesail pricing menu are included under this agreement.

2. No Guarantee of Results

Marketing Disclaimer

Service Provider does not guarantee increases in revenue, followers, traffic, engagement, conversions, leads, reach, sales, or any specific business outcome.

AI & Automation Disclaimer

Client understands that AI systems can behave unpredictably and that third-party AI platforms may change, malfunction, or produce incorrect or unexpected outputs.
Client agrees to review, verify, and approve all AI-generated content prior to public or operational use.
Service Provider is not liable for AI behavior, errors, misinterpretations, or downstream effects.

IT & Automation Reliability Disclaimer

Automations may break due to third-party platform updates or changes. Ongoing maintenance is the Client’s responsibility unless a separate maintenance or retainer agreement is purchased.

3. Client Responsibilities

Client agrees to:

Provide accurate information, assets, and required account access
Respond to communications in a timely manner
Supply temporary passwords or credentials when applicable
Review drafts and deliverables promptly
Verify AI-generated content before use
Understand that results depend in part on Client consistency, inputs, and execution
Not expect legal, financial, or medical advice from any service or AI tool

4. Payment Terms

Payment is due upfront unless otherwise agreed in writing.
Work begins only after payment and intake form completion.
Tiered services follow the Waveflow/Wavesail pricing menu.
Custom packages are billed individually.
Unauthorized chargebacks constitute a breach of this agreement.

5. Scope of Work & Revisions

Scope

All services are limited to the scope, deliverables, event size, timeline, and vendor count agreed upon at project start.
Any request outside the original scope constitutes a scope change and may require additional fees, timeline adjustments, or a new agreement.

Revisions

Tier 1 services: 1 revision
Tier 2 services: 2 revisions
Tier 3 services: up to 3 revisions
Tier 4 / Retainers: ongoing revisions within reasonable limits
AI bots and automations: up to 2 tuning rounds

Additional revisions or scope changes may incur extra charges.

6. Event Planning & Execution Disclaimer

Unless explicitly stated in writing, Service Provider is not responsible for on-site safety, security, crowd control, permits, insurance, weather outcomes, or venue compliance.
Client remains fully responsible for all permits, insurance coverage, regulatory requirements, and physical event operations.

7. Refund Policy

Refunds are available only if:

No work has begun
The intake form has not been submitted
The Client requests a refund within 24 hours of purchase

Once work has begun, refunds are not available.
Revisions will be provided to address reasonable concerns within the agreed scope.

8. Limitation of Liability

To the fullest extent permitted by law, Service Provider’s total liability is limited to the total amount paid by the Client.

Service Provider is not responsible for:

Loss of revenue or business opportunities
Underperforming or viral content
Platform bans, errors, or restrictions
Issues arising from Client-provided access or credentials
AI errors or unexpected outputs
Automation failures
Third-party software issues
Delays caused by the Client
Client misuse of deliverables
Any indirect, incidental, or consequential damages

This agreement covers creative, technical, and consulting services and does not constitute legal, financial, or regulated professional advice.

9. Indemnification

Client agrees to indemnify and hold Wavesail/Waveflow harmless from all claims, liabilities, damages, or disputes arising from:

Client-provided data, access, or instructions
Client misuse of AI tools, automations, or systems
Client misuse of technical or operational systems
Disputes involving Client customers, audiences, vendors, or partners

10. Ownership & Usage Rights

Upon full payment, Client receives full usage rights for final deliverables.
All proprietary methods, AI prompts, workflows, systems, and internal frameworks remain the intellectual property of the Service Provider unless explicitly purchased in writing.
Client may not resell, sublicense, or redistribute deliverables without written permission.
Service Provider may showcase completed work in portfolios unless the Client requests otherwise in writing.

11. Force Majeure

Service Provider shall not be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, severe weather, platform outages, venue closures, labor disruptions, government actions, or acts of God.

12. Termination

Either party may terminate this agreement at any time.
All work completed up to the termination date remains payable.
Deposits and payments are non-refundable once work has begun.

13. Governing Law

This agreement is governed by the laws of the State of New Jersey.

14. Acceptance

By purchasing any Wavesail or Waveflow service, the Client acknowledges and agrees to all terms in this Master Service Agreement.